Thanks for the help John.  You sure are a lifesaver compared to the other options of trying to get parts and figure out what is needed where.

I have recommended you to numerous people and even an ex-Ford mechanic has chosen to use y’all over his normal stop at the old shop.

Keep up the good work and thanks again.

Drew

I just wanted to say what a joy it was working with your company. Not only did you manage to get the discontinued part, you got it 2-months sooner than expected. The Excursion is running great thanks to you. You have a very professional and well educted team. They are prsonable in a day and age where that is a rarity, I even received a phone call 5-minutes after placing the order telling me that the part was discontinued. With a vehicle that has over 235,000 miles, I'm sure you will be hearing from us again.
Thank you again,

Andrew and Dawn

Wow....Thanks Mike! I wish I had this kind of service at our local Ford dealer. Sad to think I can get stuff from Nevada easier and cheaper than from the Ford dealer that is 6 miles from my door. Now if I can figure a way for you guys to make keys for me and find the darn keyless entry code.........

John

Hi John,
Received the part today and works PERFECT ! Thanks so much !

Take Care, Dink

To Silver State Ford Parts,

I dont often write to praise an organization but this one in particular has been fantastic. I have been purchasing vehicle parts off the internet for nearly 7 years now and I have seen everything including poorly formatted websites, parts specialists with little to no knowledge of what they are selling, poor customer service, foreign call centers, expensive prices and incomplete or false claims of OEM parts listings. Sliver State Ford stands out as a group far above the rest. Not only do they carry a complete listing of OEM parts for Ford vehicles but the prices are far cheaper than Ford Dealerships. Better yet, when I call the phone number, I instantly speak to a real live person, who knew exactly what I wanted, was knowledgeable about all things related with Ford vehicles. They were helpful in every facet of searching for parts, including clarification of what exactly I was asking from. The best part was that they worked with me on shipping are were extremely reasonable and helpful with exactly how fast things would arrive.

These group of professionals are by far the best parts people I have had the pleasure to deal with and their prices blow the dealerships out of the water.

Thank you so much.

Very Respectfully,

Lucas Brewer

Thanks, I get better service from you than I do my own local Ford Dealer.
Richard

Hey there:)

I just wanted to send an email thanking your employee Mike for his exemplary customer service. I have been having an electrical problem with our '03 F550 on and off for a while now, and none of the local dealers or dealers I have called were willing to spend any time with me to help me out.

I called Silver State Ford Parts and was fortunate enough to reach Mike, who took the time to figure out which part I needed, located it quickly, checked and double checked before it was sent out to me that it was the correct part. He saved me tons of time, money and head ache! It is very rare to find someone who cares that much so I wanted to send an email saying THANK YOU!

Sincerely,
Erin Doherty

Thank you Mike!!! It is the attention to detail, and the committed customer service that keeps me ordering from Silver State Ford Parts.

Thank you,

Bob

John,

Thank you. You guys are the Best!!!

I tell all my friends about you.

Keep up the good work.

Carol

Mike,

I just received my pulley and it is the correct one! Thank you so much for your help with this. If I ever have to order parts like this one, I will use you and Silver State Ford Parts again.

Thanks again,

Bill

John: Received the replacement coil today (Wed. 01/13/'10} via Post Office - (wow that was really quick) and the defective coil was also picked up by Fed-Ex today, so the coil is in their hands at this point, and on it's way back to you. Really appreciate the quick, excellent service. When I need any parts for my three (yes 3) Ford vehicles - 1992 F-150 purchased new and still running like it was the day I brought it home, also a '93 Ford Escort Wagon which is my run-around town vehicle, and thirdly, my serious road car a 2005 Ford Thunderbird, which was the last year Ford built them. I will definitely be doing business with you and Silver State Ford when I need anything. Thanks so much John...........Donn Watson

To Whom it May Concern,

I received my part and installed it. My 4 wheel drive works again!!! Thanks alot and I really appreciate the fast shipping and delivery!!! I am telling all my friends about you guys!!! Great customer service!!!
Sincerely,
Steve Garner

Mike,

I received the over head console last week.

Your dealership rocks! I really appreciate your personal assistance on my order.

Gary

Thanks Kelly!

You’ve been very helpful, and I will certainly tell people where to buy their Genuine Ford Parts!!

Bob
You guys are the best!!! I was looking for this part everywhere and you guys had it, that's awesome. On top of super fast shipping. I love it. Thank you!!! Danny

Mike,

You're my hero! Thank you so much!
I truly appreciate your quick response time and honesty. It's amazing to know there are good people out there who still know the value of customer service!
Thank you so much!

Jen

Thanks. You guys are awsome.
I get better service from you guys in Las Vegas than my local Georgia dealer.Better prices too.
Keep up the good work,
Joel

This is the second time I have ordered a part from you folks and I must say I appreciate the prompt and courteous service you provide. Its very refreshing to deal with folks like you. Thanks. Edward

Mike,

Just wanted to thank you for your excellent service and follow-up. I received the part (right part and color), easily installed it, and am very pleased with the outcome. By far the best service I've had at a Parts Department since I left the auto repair industry back in 1984. I plan on doing business with you for my future Ford Explorer needs even though you're out of state. Please feel free to send this on to your boss, as he should know what a great job you're doing!

Thanks again - David

Gentlemen,

Received my parts today. With two Fords (1995 and aging) in the family, you have certainly won my business! I will be singing your praises to all my Ford owning friends as well, believe you me!

Sincerely,

Monte in Florida

THANKS AGAIN FOR THE EXCELLENT COMMUNICATION AND SERVICE. YOU ARE TOP ON OUR LIST OF SUPPLIERS.

Alonso

Thank you!! The connector was perfect, the switch OEM and they solved a problem that I've had for literally years. I really appreciate your taking close to half an hour to track all of that down for me. A lot of other folks would have just told me sorry, not available. I'm already a loyal customer. This just reinforces the reasons why the pricing is nice but the customer service is really more important.

R.A. Mayers

You had the part I needed, shipped it the same day, at the best price. I am a customer for life.

J. France

Hi there,

I'd like to thank you all at Silver State Ford for the excellent customer service. I first found your website through Google. I emailed your company asking for information on a part which was hard for me to find locally. Not only did you respond to my email quickly, you gave me the part number and price. It took me a while to actually believe the part was so inexpensive, that I was a bit skeptical about ordering it. After taking my car to my own mechanic, he told me it would cost me almost $250.00 for part and labor. Well, needless to say, I came back to your website and ordered a power window switch which I received in 2 days. I then went online to Youtube to see if I could find instructions on how to install it. I found very good instruction and was able to install the part in less than 5 minutes saving myself almost $190.00. So, thanks again for your immediate follow up and your quick execution of my order. I will certainly recommend your company to anyone I know looking for Ford parts. Thanks again.

DEBRA

Brian,

Thanks again for all the help, a lot better than the local Ford Dealer who could care less about the little guy.

Sandy

Jennifer,

I really appreciate the savings and have already shared this e-mail with my wife and co-workers. No one has ever heard of a vendor saving a customer money after the order has been placed! Thank you so much.

John

Kelly,

I received the center console armrest for my Ford Ranger today. It was exactly what I needed and is already installed.

Thank you so much for your efforts and searching out what parts I needed and finding even a schematic showing all the console parts.

Again thank you so much for all the time you gave for such a small sale.

Richard

Thank you Jennifer, it is confirmed that YOU know more than the service foreman at the Ford dealership. I found it right where you said and I was able to replace it myself! That WAS the problem and the truck runs fine now.

Thank you again,

Terri

I received my center caps today & they were perfect! I anticipate that there will be other items I will need in order to get this car back to its original form. I am very pleased with your kind, thorough and quick service, therefore I will be sure to contact you when those needs occur. Thanks for everything!

Dominique

Jennifer,

I love you for giving me those #’s. Are you married?

Zoltan

Thank you Brian, the diagram was a huge help. It turns out the body lift just put a spacer on top of the original mounts, so all I needed was the bolts which I would never have known without the diagram. I can not adequately express how appreciative I am of all the leg work you did for me, I've been trying to get this figured out for a while!!

Your Ford dealership does a great job of supplying parts for the Super Coupes!!! You are highly recommended on the Super Coupe Club message forum and I have added my praise to you for fast fair courteous service and having these oddball parts in-stock!!!

Once again, Thank you! My original "1989 Car Of The Year" will be much happier after this weekend with new brakes and a new accumulator ball!!

Lance

Thanks for the great service. You made it personable. The part was correct and easy to install. Bill

Yes. Thank you for the correction. Its nice to see someone is keeping a watch out for the customers interest. You have earned a customer for life.
"I must say, that this has been the best customer service I have ever recieved and appreciate all you have done. Not only am I going to always use your company but I have already passed the info on to six friends two of which should be placing an order within the next few days. I will need some more stuff but I am gathering a list of everything I need so that I make one order. Once again thank you so much. It is good to know that there are still companies and people with this type of integrity."

Mike,

Just received my order...completely satisfied with the entire transaction.

You have moved to the top of my list for Ford parts !!!

Thanks for the honesty regarding the price...

...Steve

Hi Mike,

While I usually love my Fords, my dealership encounters have been less than stellar until now!

I just wanted to thank you and your dealership for getting the window regulator for my F150 to me so expediently. I installed the new part and it works perfect. While I wasn't very happy the original part failed, that was not of your doing.

I was thoroughly impressed with your organization's pricing, timeliness and detailed communication of order status throughout the procurement process. Considering that I own three Ford vehicles, 2004 F150, 1993 Mustang Cobra, and 1987 Ranger, you can be assured that my future parts purchases will be channeled through your organization.

Thanks again,
Glen

Mike,

Thank you and SilverstateFordParts for your prompt help and great savings! I will recommend your company to all of my Ford friends.

Thanks again,

Michael

Thank you so much! Everything arrived in record time and exactly the same as the originals. I really appreciate the fact you helped me find what I needed for my 2006 ranger stx. You can be sure if I need any parts I will contact you again.

Thanks. Great customer service!!!! Very rare these days.

Fran

You guys are awesome!!! Thanks for the quick response to my emails and thorough answers to my questions. I will purchase my parts through you guys for now on. You've definitely won me over. Thanks again and keep up the outstanding work!

Rich

I am totally without words. The post office delivered the part today and I installed it and it fixed the problem.

I just wanted to say thank you for the quick response to the problem as my local Ford dealer said they couldn't find anything wrong with the 4 wheel drive system.

If I ever have a need for more parts for my Sport Trac you are number one on my list.

Thank you for the prompt service you don't know how much it is arppeciated.

Again thank you,

Dennis

Kelly,

Thanks! I've used Silver State in the past with excellent results, and I plan to use your company again this spring when I'll be buying brake and ignition parts. My '95 Mustang (whose name is Sally) runs and looks like new with 160k + miles and I want to keep her that way.

Steve

Great site! Great communication! Thanks for your help!

John

Yes, that’s perfect. I’m going to try and remove mine. I should be ordering a couple (plus several other parts) soon. Thank you so much. I have never had that quality of customer service from a dealership.

Jimmy

Just to let you know, I am more than satisfied with your service and products. I now will only buy my Ford parts from you.

Thank you so very much for your 6* service.

Damn ! you guys'r good ! Brian, yeah, please send me the part as soon as you can and thanks again !!...by the way, do you have any suggestions where I might find interior resto parts for my '83 ? Ive tried all the big catalog guys, not much luck...thought Id ask...thanks very much...John

Mike,
Thank you so much for processing and shipping my order so quickly. I ordered it the day before Thanksgiving and received it today and already installed it. I can't believe I got it already. I will definitely be ordering through you guys again instead of my local dealer.
Thank you

David

Mike,
Thank you very much and I appreciate the same day shipment. I have heard nothing but good things about your internet parts department from various different Ford Ranger discussion boards online. I look forward to receiving the part.

Scott
I got the part and it is just what I needed.
Thank you for the excellent service your staff is very professional.
Your part prices are also very reasonable. Almost 50% of what the dealer charged me before.

Kelly,

Your rapid and clear response to my inquiry is very reassuring. Silver
State Ford is now on my short-list of reliable companies that I'll use
again in the future.

Sincerely,

David

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